Last updated: January 2024
Introduction
seed-marmot (ABN 92 847 291 553) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or engage our services.
We are bound by the Australian Privacy Principles contained in the Privacy Act 1988 (Cth). By using our website or services, you consent to the practices described in this policy.
Information We Collect
We may collect the following types of personal information:
- Name and contact details (email address, postal address)
- Project details and specifications you provide in enquiry forms
- Communication records between you and our team
- Website usage data through cookies and analytics tools
- Business information for trade account applications
How We Collect Information
We collect personal information in the following ways:
- When you complete enquiry forms on our website
- When you communicate with us via email or in person
- When you request a quote or place an order
- Through cookies and similar technologies when you browse our website
- From third parties such as builders or architects working on your behalf
How We Use Your Information
We use the personal information we collect for the following purposes:
- To respond to your enquiries and provide quotes
- To manufacture and deliver products you have ordered
- To communicate about your project or order status
- To improve our website and services
- To comply with legal obligations
- To send you information about our products and services where you have consented
Disclosure of Information
We may disclose your personal information to:
- Our employees and contractors who need access to perform their duties
- Third-party service providers such as delivery companies and installers
- Professional advisers including lawyers and accountants
- Government agencies if required by law
We do not sell your personal information to third parties.
Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include secure servers, encrypted communications, and restricted access to personal data.
Data Retention
We retain personal information for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Project-related records are typically retained for seven years following project completion.
Your Rights
Under Australian privacy law, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information in certain circumstances
- Withdraw consent for direct marketing
- Lodge a complaint with the Office of the Australian Information Commissioner
Cookies
Our website uses cookies to enhance your browsing experience. For detailed information about our use of cookies, please refer to our Cookie Policy.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to review the privacy policies of any third-party sites you visit.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
seed-marmot
42 Industrial Drive
Dandenong South VIC 3175
Email: [email protected]
Disclaimer: This privacy policy is provided for informational purposes. The information contained on this website is promotional in nature. Individual circumstances may vary, and we recommend seeking independent advice where necessary.